To Tell or Not To tell? Things Worth Mentioning to Your Hair Vendor

Hair Vendors Are Essential To Your Business, So Communicate

Wading through piles and piles of hair vendors online can be a daunting task for any entrepreneur, rather a seasoned vet in the hair industry or someone new. It is an overwhelming and often confusing process, that is ultimately worth it in the end. Finding the perfect hair vendor makes the process of building your hair empire run so much smoother, having someone reliable, offering a great product is pivotal for your hair business. No matter if you’re in the beginning stages or sure about the hair vendor you want to choose, here is a list of things you will need to mention to your hair vendor before securing them as your supplier.

Let’s Find A Vendor First

First and foremost, the way you approach your hair vendor all depends on your sourcing strategy. Are you drop shipping your hair to clients? Are you buying wholesale to have your hair on hand? Each source model requires a slightly different approach to contact and finding your perfect hair vendor.

Dropshipping

Dropshipping has become the new norm for e-commerce stores, and selling hair extensions are no different. When looking for a drop shipping company be sure you have all your questions and concerns put together. Drop shipping is more of a partnership. It requires trust in your hair vendor. You would not allow anyone to make shipments on your behalf to your clients if you didn't trust them would you? Yeah, me either. If you are looking for a drop shipping company, check out Private Label Extensions, they are the leading drop shipping company, and they are US based! If you are looking for a drop shipping company here are a few things worth mentioning to your drop shipping hair vendor.

• Is there a drop shipping fee? Most drop shipping hair vendors will charge a per order fee to fulfill your orders, be sure to ask if there is one.
• How long does it take to ship the product once the order once you've put in the order? Huge deal breaker here, customers love receiving their orders ASAP, the quicker, the better.
• How are orders placed? Via phone, email, fax, how? A smooth operation is necessary when using a drop shipping company for your hair business. Mention which method is most comfortable for you and your business.
• Do they support EDI? Real-time inventory data from your hair extension vendor is pivotal, knowing what's out of stock is necessary so you can update your website accordingly.
• How are orders tracked? Will they send shipping and tracking to you and your clients?
• Can you place your company name and logo on the package? Branded packaging is an excellent source of advertisement for your business.
• Do they ship outside of the US? You should mention if you’d like to ship you hair products internationally.
• What are their return/exchange policies, if any? Your policies will have to adhere to their policies being they are your hair warehouse so to speak. Be sure to let them know your policies to ensure they are in line with your policies as well.
• Samples, ask them if they offer hair samples, you must feel the product before purchasing it.

Wholesale

When it comes down to sourcing products for your online store, buying your hair extensions wholesale is an easier process than drop shipping. You can email or contact your wholesale hair extension company you're interested in, tell them you’d like to sell their products and ask them to make a purchase. Although wholesaling has its positives, there are also things worth mentioning to your hair vendor. Minimums, try addressing the minimum purchase or minimum order quantity question first, before getting too invested. Mention how much you are willing to buy and how often you think you’d need to buy more. Try finding a hair vendor with really low or no minimums! Lead time for high demand hair? Mention the inches, hair texture, and colors you know are in high demand, ask the wholesaler about their lead time on these products to be sure you aren't losing clients. Payment terms, what exactly the discount amount you will receive when buying wholesale. What if the hair extensions don’t arrive? If your hair extensions are late or don’t show up how can it be rectified? What are their return/exchange policies, if any? Your policies will have to adhere to their policies being they are your hair warehouse so to speak. Be sure to let them know your policies to ensure they are in line with your policies as well. Samples, ask them if they offer hair samples, you must feel the product before purchasing it. Once you’ve found your hair extensions vendor, a line of communication is essential, if you receive complaints or praise about the products, inform your hair vendor.

The Bad

Mention constant complaints about a particular method or product. We all believe in our hair products; if you didn’t you wouldn’t sell it, however listening to your clients will help your business and brand.

For Example:

• Hair Shedding
• Bundle thinness
• Inability to process color
• Processing time taking to long
• Issue with returns or exchanges
• Lack of a certain length, color, or texture

The Good

Mention constant praise about a particular method or product. We all believe in our hair products, and when our clients do as well, it sends a boost of confidence so to speak. Just like you are sure to inform your hair vendor about the issues, also let them know about the good things they are doing!

For Example:

• Hair not shedding
• Full bundles
• Great processing times
• Smooth returns/exchanges
• Having a fully stocked inventory
• Awesome customer service

It's All About The Communication Keeping a line of open communication is the best thing you can do for your hair extensions business. Mentioning when things aren’t going as smoothly as expected is necessary, on the other hand mentioning the aspects of the vendor relationship that is going great is worth mentioning as well. Cultivating a relationship with your hair vendor is the easiest way to allow you to specify all things good or bad. Have more things worth mentioning to you hair vendor; we would love to hear them! May your best hair days be ahead of you!