things to know when ordering online
Hair Extensions

Ordering Hair Extensions Online: Different Things to Look Out For!

Options Galore to Order Online

The internet has made shopping for everything more accessible, and that includes hair.

Gone are the days that we are limited to our local beauty store to provide extensions or our stylist to give us the “exclusive deal” on bundles. Social media and Google have presented us with endless options to order online for the longer bundles at the best prices. But with more choices comes more responsibility and more opportunities to get scammed.

Don’t let companies catch you off guard by never fulfilling their civic duty to you as a hair consumer.

Closeup of a female hands busy typing on a laptop

Be Smart, Don’t Get Scammed: Do Your Research

1. Read reviews on Social Media

Social media is the best place to read reviews before you order online. Look at their photos and see what their consumers are saying.

Take it a step further, search their hashtags or look on others pages to see what they’ve posted about the company. I’ll never forget the one time I commented on a Companies “Sale Going Now” picture to ask about my hair, and five minutes later I was blocked.

Weeks later, I posted about my experience with the company and tagged them, before I knew it I was receiving so many stories of others who experienced the same.

2. Ask other people who have bought from them

One fatal mistake some people make when they order online is relying solely on “Instagram famous” companies reliability because of their strong following.

Get into the meat of the company and ask people you know if they’ve ever bought from them or know someone who did. Even in this technological age, word of mouth is still the most reliable.

At Private Label Extensions we often post Instagram Stories so our clients and potential clients can see an inside look at our office and photos sent in from our clients.

social media

3. If the business has a storefront, check it out for yourself

You’ve heard the reviews, you’ve stalked their social media, the last thing to do is pull up.

Often hair companies have better deals at their physical location, they even usually have some things that are not on the website. Additionally, in person, you have the opportunity to feel, smell and review the hair before purchasing to get a good feel if these bundles are for you.

Another benefit of going in person is no shipping cost and getting your hair in hand that very day.

wig store

What Should I Recieve after completing a purchase?

1. Receipt

Whether ordering online or meeting up with a stylist, you should always receive a physical or emailed receipt.

A receipt keeps track of the date, times and items you’ve purchased. Obtaining a receipt seems like a no-brainer, but often it can slip through the cracks. Be adamant about receiving one in case you need it for a later date or a court case-you never know.

2. Email/Text

If you’ve ordered online or picked up in person, you should receive an email or text.

Often companies do this to thank you for purchasing, giving hair tips or ensuring that your hair is up to standard. A simple form of communication is an excellent sign that a business is serious about their product and customers.

3. Tracking Numbers and Confirmation

After ordering online a confirmation email and tracking number should be sent to you immediately or within one to three business days.

Tracking numbers will keep a record of the day shipped all the way up until your package has arrived; this is another way to keep your money and investment safe in case of disputes or delays. I had this issue recently, after purchasing a wig and never receiving it, through the fault of the Post Office. It could’ve been a complete loss.

However, I had insurance which guaranteed me fifty dollars. Additionally, for never receiving my wig and providing proof of a long wait with no delivery, I was refunded. Shop smart!

marketing emails

What are the different ways I can get scammed?

1. Never receive the hair/ shifting dates

Not getting your hair is quite possibly the worst thing that can happen!

You are anticipating your hair and you merely never receive it! Or the dates are always being jerked around; your two-day shipping has turned into three weeks! Avoid this by getting a contact number, receipts and tracking information.

Furthermore, when you decide to order online, be mindful when purchasing. Most hair sites have a ‘processing’ and ‘shipping’ time, so maybe this is what you’ve agreed when buying. The shipping may be two-day shipping but processing or creation can be three to fourteen business days, which means it excludes national holidays and weekends.

2. The person is always “sold out.”

Beware if after you’ve paid, and are swamped with notices about your product being ‘sold out,’ but there isn’t any refund or talk of store credit.

This is another way that companies like to scam people. It gives the illusion of solving the issue and notifying the party or providing updates, but no real work is being done to deliver your hair.

3. No updates

If a company provides none of the things mentioned above, in addition to no updates, it is more than likely a scam.

These companies flourish on the idea that you are not waiting on their product or are not aggressive enough to seek out information. Show them that you are! Ask for updates via email, forum or social media, and when all else fails, report!

Woman Shopping Online laptop credit card hair business

4. Fraudulent charges

Whenever information exchanged, you run the risk of having dates, ages, credit or debit card numbers and personal information copied or reused.

Small or fraudulent charges may appear on your account. Dispute the charges and cancel whatever orders you’ve placed with the company to be on the safe side. Run to your nearest bank and get a new card to protect your money!

5. Receiving a terrible product

Getting your bundles in the mail only to discover that they smell, tangle poorly and have a significant shedding problem is number 1 on the list of annoyances when you order online.

Again, try to do your research before ordering, keep all information ready and notify the company as soon as possible. Also, take pictures of the issues, documentation is essential.

hair frizz healthy

How to Know What Sites to Avoid

1. Too Good to be true

With anything being sold or marketed to you if it’s too good to be true, it is! Everybody loves a good bargain, but you do not want to get caught up in getting way more than you bargained to get.

2. No pictures of real people

If all a company uses is stock photos or photos of celebrities they may not be a credible site. Often websites steal pictures of nice frontals, thick and luscious hair and pass it off as their wigs or units. Look for real people with the companies real products.

3. Only short positive reviews

All companies, good or bad will experience bad reviews. It is a fact of life that everybody will not like everything.

No one can guarantee that every single sale will be perfect and every single customer is satisfied. A plethora of short positive reviews is suspicious and treated as such, especially reports that come from no-name accounts or blank slots.

diverse models

More Tell Tale Signs

Late response rate

If you are inquiring about the products or money with extended response windows or no response at all, then you should be wary of their company.

People who care about customer needs and satisfaction, and their business work hard to make sales and promise quality. I like to order online from websites that have an instant messenger or a phone number for direct contact.

Information is constantly changing

If and when, you finally get in touch with someone from the company, told continuously different information than it is probably not an ideal situation.

phone in hand social media

How to Avoid Getting Scammed

1. Use secure payment forms

For websites like AliExpress or eBay that have multiple random vendors, I like to pay through Paypal, a separate secure site.

Not giving the information ensures that those websites and vendors cannot store my personal information instead of that they process the payment through the reliable third party.

Using Paypal allows me to directly upload the amount of money I am spending to Paypal and pay using the balance or link my card directly to PayPal.

2. Ask questions

When it comes to the hair business, sellers or companies should be used to an extensive line of questioning about textures, lengths and possible sales. I always see a red flag if the vendor has little information about their product or quantities on hand.

3. Order early and do not spend much money the first time around

To ensure that your hair comes in time, try to order early. Ordering ahead of time will cut down the risk of you not having hair when your event or salon appointment rolls around, it also gives you the opportunity to file a dispute or find an alternative.

saving money

Buying extensions can be a smooth process, but it is essential to be mindful of your information and buying practices.

About Jatia Eley

My name is Jatia Eley, I am a blogger and future author. I enjoy the opportunity blogging gives me to interact with others and share tips, thoughts, and feelings. I currently divide my time between blogging, attending school full time and raising my beautiful daughter, Kennedi.

8 thoughts on “Ordering Hair Extensions Online: Different Things to Look Out For!

  1. Tiffany E. says:

    This blog is awesome. Nowadays there are so many scams and after reading this my eyes will be wide open.

    1. Jatia Eley says:

      Hi Tiffany,

      I’m glad I could help! Read over some of the other blogs we have a lot about safely picking and purchasing extensions.

  2. EuNisha says:

    This article is really opening my eyes. I ninety-five percent of the time use PayPal to pay for my hair extensions as well as other online orders. It makes me so nervous to place orders online due to all the hacking and identity theft nowadays.

    1. Jatia Eley says:

      Paypal is a good avenue because it keeps receipts and they look into any disputes or complaints.

  3. Shannon Moton says:

    Buying hair extensions in a store is hard, but buying them offline is even harder because you can not feel the hair before you purchase it. A lot of people have fake reviews on their website. When it comes to buying hair extensions online I always follow my first mind and ask around. I always send an email to the company and if they do not communicate with me the way I like (professional) I do not buy from them.

    1. Jatia Eley says:

      Hello, Shannon,

      Yes, I totally understand. That’s a good way to go about it because companies that care about customer service and their product will always respond to any questions. And I used to get so nervous about buying online because the pictures/reviews and quality might not match up.

  4. Jaidah says:

    This provided extremely important information that everyone needs to know whether they are conducting a business or just buying extensions for personal use. The internet has become the prime place for scams. You need to be very cautious with websites. Everyone one fears losing money as well as getting their identity stolen. Thank you for this!

    1. Jatia Eley says:

      Hi Jaidah!

      Thanks for reading. And that’s so true, go with your first instinct better safe than scammed.

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