This was my first time buying raw hair and I'm absolutely obsessed. I did read these reviews before buying and did see the comment re: the hair feeling synthetic. I will say when I first received it, the hair didn't feel as soft as I'm used to when I buy non-raw hair, so I could relate at first. But then I remembered hearing through beauty influencers that it's especially important to treat raw hair as if it were growing out of your own head. Requires even more care and maintenance because it's very delicate (not processed like most hairs). I imagine it felt a little rough at first due to the shipping in delayed/harsh weather conditions. I washed, deep-conditioned, and air-dried the hair before installing and they are now the softest bundles I've ever had in my life. I normally buy the malaysian and brazilan body wave from PLE (still love them), but this is my new go-to!