We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase(30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in-store purchases.
Online orders cannot be returned for in-store credit they must be refunded to their original form of payment or online credit only. Online orders cannot be exchanged in-store.
We do not process exchanges in store, only refunds.
Contact Us with any question you may have about your potential return.
You can ship returns and exchanges to:
Private Label Extensions
444 Highland Ave NE
Atlanta, Georgia 30312
- Monday – Friday 9 am – 5 pm
- Saturday 10 am – 4 pm
- [email protected]
All digital products including Product Photos are non-refundable.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
Orders placed before 3 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer Priority 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Delivery times are based on the distance from our Atlanta warehouse.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.