Return Policy
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you. Please note that Bundle Deals are sold as a single item and all items included in the original deal must be returned to be eligible for a refund.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in-store purchases.
Please note that our online store is separate from our store, therefore online orders cannot be returned for in-store credit and they must be refunded to their original form of payment. Online orders cannot be exchanged in-store.
All clearance products including special listings are Final Sale and cannot be returned or exchanged.
Contact Us with any question you may have about your potential return.
You can ship returns and exchanges to:
Private Label Extensions
3641 Lawrenceville Hwy
Tucker, Georgia 30084
Office Hours:
- Monday – Friday 10 am – 5 pm
- Saturday 10 am – 4 pm
- Service@PrivateLabelExtensions.com
Clearance Products
All clearance products including special listings are Final Sale and cannot be returned or exchanged.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Exchange Purchases
All exchanges are Final Sale and cannot be returned or exchanged.
Custom Products
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
Shipping
Orders over $150 will automatically have signature requirements and cannot be modified, so please plan accordingly.
Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer two shipping options: 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Delivery times are based on the distance from our Tucker warehouse.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Shipping Protection & Lost Package Policy
Private Label is not responsible for lost, stolen, or damaged packages once an order leaves our facility.
We offer Redo Package Protection at checkout, which covers lost packages during transit. This protection does not cover stolen or damaged merchandise.
Without Redo coverage, we cannot issue refunds or replacements for lost orders. We are also not responsible for carrier delays or damages (USPS, FedEx, etc.), as these are beyond our control.
Packages marked as delivered are not eligible for claims. Only one claim per order is allowed, and filing a claim does not guarantee approval.
If you are shipping an item to us that is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
