I've been a fan of the Brazilian loose curl/ then loose wave (change) for a number of years. Ive never had a complaint until my last purchase in July 2020. Seems highly likely tha... view moret there has been a change in the quality and/or vendor. I was very disappointed in my bundles.
However, when I reached out via email about my concerns, a Private Label rep replied immediately to investigate my grievance (email and phoned). I really appreciate that level of customer service. A company that cares about the customer and quality of the product goes a long way with me. view less